Terms & Conditions

Last updated: 14 July 2026 · Version 2

These Terms & Conditions ("Terms") constitute a legally binding agreement between you and Spacelinkers Infotech Private Limited (CIN: U72900UP2020PTC129695), a company incorporated under the Companies Act, 2013, having its registered office at H No. 55, Shiv Nagar, Tundla, 283204, Firozabad, Uttar Pradesh, India and corporate office at 3rd Floor, A-83, Sector 63, Block A, Noida, Uttar Pradesh, 201301, India ("Spacelinkers", "we", "us", "our"), which owns and operates the StayLocal platform, accessible via our website and associated applications (collectively, the "Platform").

By accessing or using the Platform, creating an account, or clicking "I accept", you agree to these Terms, the Privacy Policy, the Cookie Policy, and every policy referenced herein, each of which is incorporated by reference. If you do not agree, do not use the Platform.

This document is an electronic record under the Information Technology Act, 2000 and rules made thereunder, and is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. It does not require a physical or digital signature.

1. Definitions

• "Seeker" — a user searching for rental accommodation.
• "Lister" — a user (owner, broker, PG operator, or property manager) who publishes property listings.
• "Listing" — property information, photographs, pricing and contact details published by a Lister.
• "Content" — all text, images, data, reviews and other material submitted to or displayed on the Platform.
• "Paid Services" — subscription plans, promotions and other chargeable services offered to Listers.

2. Nature of the Platform; our role and limitations

2.1 StayLocal is an online rental discovery marketplace — an "intermediary" as defined under Section 2(1)(w) of the Information Technology Act, 2000. We provide a technology platform that enables Seekers and Listers to discover each other.

2.2 We do not: own, let, sub-let, manage, inspect, or broker any property; act as an agent for any user; participate in negotiations; collect or hold rent, security deposits or brokerage between users; or guarantee that any tenancy will materialise.

2.3 Any agreement for tenancy, licence, or brokerage is exclusively between the concerned users. We are not a party to it and accept no liability arising out of it.

2.4 Verification badges and checks (photo review, OTP-verified contact numbers, duplicate detection, availability confirmation) reflect specific, point-in-time checks described in our Verification Process. They are not a warranty, title search, physical inspection, or endorsement.

3. Eligibility

3.1 You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872. The Platform is not intended for use by minors, and we do not knowingly collect personal data of children.

3.2 By using the Platform on behalf of a company or firm, you represent that you are authorised to bind that entity to these Terms.

3.3 We may refuse, suspend, or terminate access to any person previously removed from the Platform.

4. Accounts and security

4.1 Registration requires a valid Google account or email address; authentication is passwordless (OAuth or one-time email link). You are responsible for maintaining the security of your email and devices, and for all activity under your account.

4.2 Account information must be true, accurate, current and complete. Impersonation of any person or entity is prohibited.

4.3 One person may not operate multiple accounts to evade listing limits, bans, verification requirements, or fees.

4.4 Notify us immediately at info@spacelinkers.com of any unauthorised use of your account. You can end all active sessions from Account → Security.

5. Seeker terms

5.1 Searching, browsing and contacting Listers is free for Seekers.

5.2 Contact details revealed to you are provided solely to pursue a genuine accommodation enquiry. You must not harvest, scrape, aggregate, resell, publish, or use them for marketing, spam, or any purpose unrelated to your enquiry.

5.3 You are solely responsible for your own due diligence — inspecting the property, verifying ownership/authority documents, and the terms of any agreement you sign. Read the Safety & Anti-Fraud Policy before transacting.

6. Lister terms

6.1 Listers are additionally bound by the Seller/Lister Agreement, the Listing Rules & Guidelines and the Prohibited Listings Policy.

6.2 Each Listing requires an express, recorded declaration that: the Lister has the legal right to market the property; the information is accurate; the images are owned or duly licensed; and the Lister accepts the Listing Rules. These declarations are stored with the policy version, timestamp, IP address and device identifier as evidence.

6.3 Contact numbers on Listings must pass OTP verification and remain reachable.

6.4 Listings are subject to pre-publication human review and post-publication monitoring under the Content Moderation Policy.

7. User-generated content; licence

7.1 You retain ownership of Content you submit. You grant Spacelinkers a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, adapt (including resizing, reformatting, and metadata stripping), publish, translate, distribute, and display such Content for operating, improving, securing, and promoting the Platform, for the duration the Content remains on the Platform plus a reasonable period for backups, caches, and audit records.

7.2 You represent that your Content does not infringe any third party's rights, is not unlawful, defamatory, obscene, misleading, or discriminatory in a manner prohibited by law, and complies with Rule 3(1)(b) of the IT Rules, 2021.

7.3 We may remove, disable, or refuse any Content at our discretion, with notice where practicable, per the Content Moderation Policy.

7.4 Reviews and ratings, where available, are governed by the Review & Rating Policy.

8. Prohibited conduct

You must not: (a) post false, misleading or bait listings; (b) list properties without legal authority; (c) discriminate in violation of applicable law; (d) harass, threaten, or defame any person; (e) upload malware or attempt to breach, probe, or overload the Platform; (f) scrape, crawl (other than lawful search-engine indexing per robots.txt), reverse-engineer, or copy the Platform or its data compilations; (g) circumvent fees, verification, moderation, rate limits, or bans; (h) use the Platform for money laundering, fraud, or any unlawful purpose; (i) misrepresent affiliation with StayLocal or Spacelinkers; (j) submit knowingly false reports against other users.

9. Fees, subscriptions and promotions

9.1 Current Paid Services and pricing are described on the Pricing page. All fees are for platform services (visibility, tools, verification effort) — never brokerage or rent.

9.2 Payments are presently collected offline (UPI/bank transfer) against invoices; we may integrate online payment providers (e.g., Razorpay) in the future, in which case the provider's terms will additionally apply to the payment leg. Applicable taxes (including GST) are charged as per law.

9.3 There is no auto-renewal; an expired plan lapses to the free tier. Refunds and cancellations are governed by the Refund & Cancellation Policy.

9.4 Promoted placements are clearly labelled and capped as described on the Platform; promotion never overrides moderation or verification standards.

10. Third-party services

The Platform relies on third-party infrastructure and may integrate third-party analytics, advertising, communication and payment services (current processors and anticipated integrations — including Google Analytics, Google Tag Manager, Google AdSense, Meta Pixel, Microsoft Clarity, push-notification, email/SMS/WhatsApp delivery, and payment providers — are disclosed in the Privacy Policy and Cookie Policy). Third-party services are governed by their own terms; we are not responsible for third-party acts or omissions. Non-essential tracking technologies operate only with your consent.

11. Intellectual property

The StayLocal name and marks, the Platform software, design, databases and compilations are the property of Spacelinkers or its licensors, protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and other laws. No rights are granted except as expressly stated. IP complaints are handled per the Intellectual Property Policy and Copyright Infringement Policy.

12. Privacy and data protection

Processing of personal data is governed by the Privacy Policy and our obligations under the Digital Personal Data Protection Act, 2023. Your rights and self-serve tools are summarised on the DPDP Compliance page and exercisable at /privacy/manage.

13. Electronic communications

By creating an account you consent to receive transactional communications (service, security, listing-status, lead notifications) by email and, where enabled, SMS/WhatsApp/push. Marketing communications are sent only with your separate opt-in consent and can be withdrawn any time at /privacy/manage or via unsubscribe mechanisms. Communications from us are deemed delivered when sent to your registered email/number.

14. Suspension and termination

14.1 You may stop using the Platform at any time and may delete your account via /privacy/manage; deletion consequences are described there and in the Data Retention Policy.

14.2 We may suspend or terminate accounts or Listings, withhold or withdraw Paid Services, and/or restrict features: for breach of these Terms or referenced policies; suspected fraud or illegality; risk to other users or the Platform; or as required by law. Where practicable we give notice and reasons, and you may appeal via the Grievance Redressal Policy.

14.3 Fees are not refundable on termination for breach (see Refund & Cancellation Policy).

15. Disclaimers

THE PLATFORM AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED AVAILABILITY. LISTING INFORMATION IS PROVIDED BY LISTERS; DESPITE OUR MODERATION AND VERIFICATION EFFORTS WE DO NOT WARRANT ITS ACCURACY, LEGALITY, OR AVAILABILITY. AI-ASSISTED SEARCH INTERPRETATIONS ARE PROBABILISTIC AND MAY BE IMPERFECT. SEE THE FULL DISCLAIMER.

16. Limitation of liability

16.1 To the maximum extent permitted by law, Spacelinkers, its directors, officers, employees and agents shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or loss of profits, revenue, goodwill, data or opportunity, arising out of or relating to the Platform or dealings between users, even if advised of the possibility.

16.2 Our aggregate liability for all claims in any 12-month period shall not exceed the greater of (a) the total fees you paid to us in the 6 months preceding the first claim, or (b) ₹5,000.

16.3 Nothing in these Terms limits liability that cannot be limited under applicable law, including under the Consumer Protection Act, 2019 where it applies.

17. Indemnity

You agree to indemnify and hold harmless Spacelinkers and its personnel from claims, damages, losses and expenses (including reasonable legal fees) arising out of: your Content or Listings; your breach of these Terms or any law; your dealings or disputes with other users; or your infringement of any third-party right.

18. Force majeure

We are not liable for failure or delay caused by events beyond reasonable control, including acts of God, natural disasters, epidemics, war, civil disturbance, governmental action, court orders, strikes, utility or telecommunication failures, and failures of hosting or upstream service providers.

19. Changes to the Platform and these Terms

19.1 We may modify, suspend, or discontinue any part of the Platform. In the event of a planned permanent shutdown of the Platform, we will provide reasonable prior notice and the ability to export your data.

19.2 We may amend these Terms and referenced policies. Each document carries a version number; material changes are notified by email and/or on-platform notice before or upon taking effect. Continued use after the effective date constitutes acceptance; if you disagree, your remedy is to stop using the Platform and delete your account.

20. Governing law and dispute resolution

These Terms are governed by the laws of India. Subject to any non-excludable rights you hold under the Consumer Protection Act, 2019, all disputes shall be subject to the exclusive jurisdiction of the courts of Uttar Pradesh, India.

21. General

Severability (invalid provisions are severed; the rest survive); no waiver by non-enforcement; you may not assign these Terms — we may assign to an affiliate or successor; these Terms plus referenced policies are the entire agreement; headings are for convenience; notices to us go to the addresses in Section 22, notices to you go to your registered email.

22. Grievances and contact

Grievance Officer (IT Rules 2021 / DPDP Act 2023): Designation: Data Protection & HR Compliance Officer Email: info@spacelinkers.com Address: Spacelinkers Infotech Private Limited, 3rd Floor, A-83, Sector 63, Block A, Noida, Uttar Pradesh, 201301, India

Grievances are acknowledged within 24 hours and resolved within 15 days (with shorter statutory timelines for specific content categories) — see the Grievance Redressal Policy. General (non-grievance) queries: within 30 days.