Trust & Safety
Our trust centre
Everything StayLocal does to keep the marketplace honest, and every tool you have when something looks wrong.
How we protect the marketplace
- Human review of every listing before it goes live — see the Verification Process.
- OTP-verified contact numbers on every published listing.
- Duplicate detection so the same property can't flood search results.
- Availability enforcement — stale listings automatically lose visibility.
- Tamper-evident audit logs of every moderation and admin action.
Your tools
| Situation | What to do |
|---|---|
| A listing looks fake, fraudulent or wrong | Report listing — button on every listing page, or /report |
| A user is harassing or scamming | Report user at /report |
| Anything else | Contact support |
Reports are reviewed within 48 hours under the Content Moderation Policy.
Your safety, off-platform
Read the Safety & Anti-Fraud Policy before you visit properties or pay anyone. The one-line version: visit in person, verify documents, never pay to "reserve" a property you haven't seen.
Accountability
Unhappy with how we handled something? The Grievance Redressal Policy names a real, legally accountable Grievance Officer with mandated response timelines.