Grievance Redressal Policy
Effective date: 16 July 2026 · Last updated: 16 July 2026 · Version 3
Last updated: 14 July 2026 · Version 2
Published by Spacelinkers Infotech Private Limited (CIN: U72900UP2020PTC129695) pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Section 13 of the Digital Personal Data Protection Act, 2023.
Grievance Officer
Designation: Data Protection & HR Compliance Officer Email: info@spacelinkers.com Address: Spacelinkers Infotech Private Limited, 3rd Floor, A-83, Sector 63, Block A, Noida, Uttar Pradesh, 201301, India
Statutory timelines we follow
| Matter | Acknowledgment | Resolution |
|---|---|---|
| Grievances under the IT Rules, 2021 (content, platform conduct) | ≤ 24 hours | ≤ 15 days |
| Complaints of content in the nature of non-consensual intimate imagery or impersonation (Rule 3(2)(b)) | ≤ 24 hours | ≤ 72 hours (removal/disabling) |
| DPDP data-rights requests (access, correction, erasure, nomination) | self-serve where available at /privacy/manage | ≤ 15 days where manual |
| General queries not constituting a grievance | — | ≤ 30 days |
Note: statutory timelines above are legal obligations and take precedence; the 30-day window applies only to general correspondence.
How to raise a grievance
- Self-serve first (fastest): report content at /report; exercise data rights at /privacy/manage; manage cookies at /privacy/cookies.
- Email the Grievance Officer with: your registered email; the listing code (STL-…) or URL concerned, if any; a description of the grievance and the relief sought; supporting evidence. Complaints about moderation decisions should quote the decision email.
- You will receive an acknowledgment with a reference ID within 24 hours, and a reasoned resolution within the applicable timeline above.
Escalation
- DPDP matters: if unsatisfied with our resolution (or if we miss the timeline), you may complain to the Data Protection Board of India under §13(3) of the DPDP Act.
- Consumer matters: remedies before the consumer fora under the Consumer Protection Act, 2019 remain available.
- Content/IT matters: any appellate mechanism notified by the Government under the IT Rules (Grievance Appellate Committee) may be pursued as per its procedures.
Record-keeping
All grievances, actions and resolutions are recorded in tamper-evident audit logs and retained per the Data Retention Policy.
Version 3 · Effective 16 July 2026 · Questions about this policy? See the Grievance Redressal Policy or contact us.